Listening Is an Attribute of the Servant-Leader
Bats and owls have the best hearing in the animal kingdom. They can hear, but if they are not listening and paying attention they will go to bed without their dinner. Listening is deciding that the other person is important, and what that important person is saying is more important than what you are doing. Listening, coupled with periods of reflection, is essential to the growth and well-being of the servant-leader as well as the organization.
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